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SCRIPT DEVELOPMENT FORM

Please type or print the information that you would like included in your custom production. PROFIT-ON-HOLD will then create your message production based on the information that you provide to us. If you have any questions, please call us at (985) 674-5757.

Business Name (required)

Contact Name (required)

Address

Telephone Number/Best time to contact

Email

GENERAL BUSINESS INFORMATION

Directions

Business Hours

Products/Serivces Offered

Other Information

QUESTIONS TO CONSIDER

Does your company have a mission statement?

What are your business goals?

Do you offer your customers a product/service that is unique in your industry?

What are the advantages of doing business with your organization?

How long have you been in business?

What conveniences do you offer (locations, hours, toll-free number, etc.)?

How would you describe your business to someone who has never used your products or services?

SCRIPT DEVELOPMENT GUIDE

The following will assist you in developing information for scripts which are effective and will provide the greatest return both in terms of sales and customer satisfaction. Remember, PROFIT ON HOLD services can only provide a product that reflects what you tell us about your firm.

The PROFIT ON HOLD CUSTOM MESSAGE WORKSHEET and SCRIPT DEVELOPMENT GUIDELINES are designed to help you provide us with the concepts we need to create the right messages for your callers. The most important thing to remember is that we do the work for you. All you need to do is provide us with ideas. Our Creative Production Consultants will do the rest.

Use the PROFIT ON HOLD WORKSHEET to give us concepts. Then provide us with support material to use from which to develop the messages. For Example: Topic #1 might be “Customer Service”. You would then write “Customer Service in the topic area on the worksheet (write “see brochure or document”), then circle the area on the brochure or supporting document and beside it write “Topic #1”. When you have six (6) topics with some supporting information, and we will create a rough draft of the production for your approval or for changes.

HELPFUL HINTS

• You may want your scripts to address questions that customers frequently call to get answered that tie up a considerable amount of telephone time. Some of these may include: Fax Number, Product Lines, Business Hours, Methods of Payment, How to place an Order and Ordering Requirements.
• You may have more than one product or service, yet customers may call you, asking only about one. In this case, you can increase sales by mentioning your other Product Lines (“We also carry Sony, Toshiba...”) or by mentioning your other Services (“We also have service contracts with...”)
• You may have various promotional “specials” which run on a continuous basis. For Example: “And if you order now, you’ll get a free...” or “With your order, you’ll also receive...”
• You can give your customers a preview of coming events or high-profile Sales: “Our annual Harvest Sale begins in October...” or “Our Christmas layaway program is in full swing!”

The possibilities and opportunities presented by your custom PROFIT ON HOLD message productions are limited only by your own imagination! Remember, the more information we have about your company, the better we are able to craft your messages. If you need assistance, please feel free to give us a call at (985) 674-5757.

PROFIT ON HOLD CUSTOM PRODUCTION MESSAGE GUIDE

Produce As IsEdit As Needed

All programs are six minutes in length. Each message is approximately fifteen seconds in length (or about 40 words per message).

All messages are reviewed and edited, if necessary, by professional script writers. If, however, you would like your messages to appear exactly as they are written, please indicate this by checking the “Produce As Is” box above. Also, be sure to indicate the Music Selection you would like (You can visit our website at www.Profit-On-Hold.com or call our Music Preview Line at (985) 674-6772 for Music Samples) and select Male or Female voice talent below. Please make sure all of the information is accurate and return with a signature of approval so that PROFIT ON HOLD can begin production.

PRODUCTION SPECIFICATIONS

Voice Talent (select one):
MaleFemale

Background Music

Correct pronunciation of proper nouns must be indicated here before production begins:

TOPIC #1

TOPIC #2

TOPIC #3

TOPIC #4

TOPIC #5

TOPIC #6

Please sign below to certify that the information above is accurate and complete. We must have your signature of approval before Production begins.

Name

Company

Signature

Date